Returns & Refund

 

Item exchange:

 

  • Item exchange is possible up to 14 days from the date the shipment has arrived.

  • To replace an item it must be in its original packaging, with the label and will only be accepted if it has not been used at all and with a receipt/invoice.

  • Please contact us in one of the ways listed on the below and state your full name, a way to contact you, order number and the reason for the return. We will contact you to continue the process.

 

  • In the case of discounted/sale items, the transaction can be canceled up to 2 business days from the date shipment has arrived.

  • item must be in its original packaging, with the label and will only be accepted if it has not been used at all and with a receipt/invoice.

 

  • Replacement can be done in our studio/store during business hours and after you have contacted us or by mail.

 

  • After we receive the item we will check that it is not damaged or used and we will contact you.

 

  • Shipping costs are non-refundable.

 

  • In the event of a replacement item you will be charged the shipping cost for the replacement item.

 

 

Refund:

 

  • If you want to receive a refund for the item, you must update us by phone up to 2 business days from the arrival of the shipment and he must reach us within 14 business days of receiving it. Receipt of the refund is provided that no use is made of the item.

 

  • Refund will apply to the items only and not to the shipping costs.

 

  • Cancellation of a transaction involves the payment of a cancellation fee for the sum of 5% of the transaction or 100NIS, whichever is lower, and in accordance with the provisions of section 14E (b) of the Consumer Protection Law 5741-1981.

 

For any question we are here to help:

About us

Subscribe for Updates

  • Martinet Noir facebook page
  • Martinet Noir instagram
  • whatsapp Martinet Noir
  • fashion design studio | showroom | shop | martinet noir | Tel Aviv | jaffa |